Reimagining Presence
Hybrid is settled. Expectations are varied.
Reimagining workplace presence in a world of diverging needs.
 
Access the report
 

Why this matters now

People come to the workplace for very different reasons. When workplaces don’t respond, friction builds — not through one big failure, but through many small, disconnected moments.

Inside the report

The Workplace (R)evolution
 

The Workplace (R)evolution: Reimagining Presence report brings together data, behavioural insight and workplace experience thinking to help leaders respond to this shift.

✓
 
Context
Why hybrid is settled — but expectations are varied
Understand why the debate has shifted from “where” people work to the varied expectations that shape everyday experience.
✓
 
People
How different employee personas experience the same journey very differently
See how one workplace can create very different experiences depending on role, needs, constraints and collaboration patterns.
✓
 
Choice
What employees value about home and office — and why it’s not “either/or”
Learn what people appreciate in each setting and why they value a balance of the two.
✓
 
System
How leading organisations are redesigning the workplace as a system of connected experiences
Explore how leading organisations connect space, norms, services and technology into one coherent experience system.
✓
Mandate
What a new mandate looks like — beyond space, utilisation and policy
Define what workplace leadership looks like when presence becomes measurable, intentional and aligned to outcomes.

 

From space to system. From presence to experience.

Download the full report to explore the insights, personas and principles shaping the evolution of the workplace.

From space to system. From presence to experience.

Download the full report to explore the insights, personas and principles shaping the evolution of the workplace.

Access the report

Discover more insights 

Additional perspectives from across ISS.

2026_ISS HUB_10

Shaping smarter facilities management

Innovation is reshaping the way businesses operate, making workplaces smarter, more efficient ..

 

 

Multiethnic group of employees working in a marketing company. A group of colleagues is working on a project in modern offices

Unlocking workplace wellbeing

In a world of constant change—where technology evolves rapidly, demographics shift, and hybrid work becomes the norm...

 

 

Diverse female colleagues in discussion using tablet in casual office meeting

Smarter cleaning. Better workplaces.

Technology and data are no longer just supporting cleaning teams – they are revolutionising how they work, making operations smarter...

 

 

2025_ISS 125th anniversary_logo_edge_CMYK_White_Large

ISS, a leading workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care.

Privacy           Disclaimer