Hospitality

Crafting the Moments that Matter

ISS delivers exceptional workplace facility and culinary service as a standard. By adding a layer of hospitality to every interaction, we help clients boost space utilization, retention, culture and productivity.

Built for Work

Hospitality: A Workplace Strategy and Employee Experience Platform

High-end hotels and Michelin-star restaurants are known for hospitality, but it is not traditionally associated with the workplace. We believe hospitality has a powerful role in helping people thrive — at work and beyond.

Workplace experience goes beyond amenities like coffee, temperature or clean meeting rooms. It is about the people behind the services who remember names and preferences, anticipating needs before they are requested. When workplaces are intentionally hospitality-forward, companies see greater demand for the office, stronger outcomes and deeper collaboration. Introducing hospitality into the workplace changes everything — and ISS is leading the way.

Built for People

Turning Companies into Communities

When we deliver hospitality consistently, environments are created where people feel welcomed, supported and part of something bigger. A strong hospitality program makes the workplace more effective by aligning space, service and daily operations. It helps drive greater in-person work, supports retention and improves day-to-day productivity through reliable, well-run environments. When done right, it also strengthens the overall user experience and drives better performance from the space and the people in it — transforming companies into communities.

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Our Approach

The ISS Way of Hospitality

The ISS Way of Hospitality aligns services around the guest and employee experience — driving connection, collaboration and belonging. Hospitality-driven services ensure people feel seen and valued. Hospitality skills are both trainable and repeatable, allowing ISS to craft memorable workplace experiences and drive measurable outcomes.

Workplace Trends

Uncovering the workplace’s hidden menu

What if we told you your workplace has a hidden menu? Not the one posted in the café, or the one swiped through on workplace app. An invisible menu, made up of physical environment, workplace culture, behaviors of colleagues and leaders, and even a company’s unspoken norms around food and breaks. This hidden menu influences what, how and why people act how they do at work — whether they realize it or not.

Read more about the hidden menu in our special publication.

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Insights

Exploring Hospitality in the Workplace

Hospitality in the workplace is not new. What is new is the expectation that these elements work together as a cohesive system that is both intentional and measurable. Explore our knowledge library to further understand hospitality as the bridge between space and performance.

Go to insights

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Re-thinking FM: Why Hospitality Is a Critical Differentiator

FM must embrace hospitality to create workplaces that attract employees and strengthen culture.

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Hospitality Drives Employee Retention

Authentic hospitality, people-focused leadership and meaningful employee support create workplaces where people feel valued and choose to stay.

Why Hospitality Is Vital for Facilities: Q&A with Wendy Funkhouser

What makes a workplace worth the commute? Wendy Funkhouser, West Region President, shares how shifting client expectations and a demand for hospitality is shaping the employee experience.

Have questions? We have answers.

A robust hospitality program begins with a conversation. Let’s discuss your workplace needs and desire to craft people-centric experiences that strengthen company culture. Reach out to speak with one of our experts.

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